Production and operational updates during the COVID-19 outbreak.
The following summary provides live updates of any known production or logistics issues:
UK HQ production and fulfilment operation – We are experiencing up to 3-4 day delays on production of certain products because of social distancing in place.
Our tote bags and throw cushions are currently experiencing delays in production of 10-20 days due to reduced staff and social distancing guidelines.
Our team and manufacturing partners are following government guidelines, and admin staff are working remotely when possible.
UK delivery – Royal Mail advise that some areas may experience a delay of 3-10 days, but they are ensuring delivery nationwide as normal.
EU delivery – Normal operation but expect some delays of 3-14 days and reduced tracking. Whilst a number of European countries have closed their borders, the closures are limited to the movement of people only. Parcels are moving throughout Europe by air and road as normal.
Italy and Spain have operational postal services but due to stricter measures as well as a reduced workforce in local postal services, customers in Italy and Spain should expect delays in the upcoming weeks due to the latest closures.
Poste Italiane updates: https://www.poste.it/emergenza-covid19.html
US / Canada delivery – Normal operation have been reported by USPS but expect delays of 3-6 days, you can follow their updates directly here: https://faq.usps.com/s/article/Mail-Service-Alerts-and-Updates